II. Privacy policy

We use personal information for a variety of business purposes, including to:

• Complete transactions and issue invoices for products and services;
• Respond to your requests for service or support; anticipate and resolve actual and potential problems with our products and services;
• Create and improve products and services;
• Recommend additional products or services;
• Make internal business decisions about current and future offers;
• Provide personalized services and user experiences;
• Protect our rights and property;
• Contact you about other services offered by Smartel;

All information you provide is kept strictly confidential and protected against unauthorized use. Your personal information is not disclosed to third parties except with your permission (such as the analytics and advertising cookies described in section 2.g), to Simtel's email delivery service provider to the extent necessary to send you emails, where necessary to prevent automated access or measure visits in aggregate (Google reCAPTCHA and Google Analytics, section 2.g), or where required by law.

We take measures to ensure that the information you provide is recorded accurately and completely. Where appropriate, we help you amend the information you have provided.

a. Personal information collected on this website from or about customers

We collect customers' personal information when they place an order on the website:

• Full name:
• Email address:
• Phone number:
• Address:

b. Visit data collected on this website

We collect and store non-personally identifiable information in our server logs, including but not limited to browser type, IP address, operating system, access date and time, pages visited on the website, time spent viewing the website and return visits to the website.

We also use Google Analytics, a service that records data such as browser type, operating system, access date and time, where visitors come from, pages visited on this website, time spent viewing the website, where visitors go after leaving the website and return visits to the website. Google Analytics only sets cookies with your consent; see section 2.g for details.

We aggregate this non-personally identifiable data to better understand how visitors use our website and to help administer, maintain and report on its use.

We may share this non-personally identifiable data with third parties for the limited purpose of reporting on the use of our website or complying with applicable laws.

We do not rent or sell the data collected on this website. When running advertisements, we share visit and purchase data from this website with Google (Google Ads) and Meta (Facebook) for marketing purposes, including remarketing, and only with your consent to advertising cookies; see section 2.g for details.

c. Financial transactions

Credit card transactions are processed through one of the major third-party credit card processing companies. All your information is encrypted and used only to complete the relevant transactions. Our database stores only the last four digits of your credit card to complete the verification and approval process.

d. Cookies

Simtel.vn uses cookies to recognize our customers when they visit our website. This helps us customize their experience on our website. You may need to enable cookies in the browser you use to register. However, if you choose to disable cookies, you can still navigate the website. Cookies necessary for signing in, the shopping cart, ordering and security are always used and do not contain your full name, email address or phone number. Analytics cookies (Google Analytics) and advertising cookies (Google Ads and Meta Pixel, to be used when running advertisements) are used only when you click “Accept” on the cookie notice. You may change or withdraw your choice at any time through “Cookie settings” at the bottom of the page. Information collected through cookies is never sold.

e. System information

Simtel.vn reserves the right to collect and store information such as IP addresses, browser types and operating system types. All such information is kept highly secure and used exclusively for system administration. This information helps diagnose problems and monitor traffic and website usage.

f. Email

Simtel.vn uses email to inform our members or customers about eSIM QR codes and installation instructions, or when new services or features are added. Our email lists are kept confidential and are never sold or given to third parties.

g. Google reCAPTCHA, Google Analytics, Google Ads and Meta Pixel

To prevent fake accounts and automated orders, the registration, sign-in, password recovery and order forms on Simtel.vn use Google reCAPTCHA. reCAPTCHA collects information about your device, browser and interaction with the page and sends it to Google to assess whether a request is made by a real person. reCAPTCHA is necessary for security and is therefore always enabled, regardless of your cookie choice. Google's use of this information is subject to Google's Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).

Simtel.vn uses Google Analytics 4 to measure page views and purchase steps (adding to the cart, starting checkout, creating an order and successful payment) to improve the website. When you click “Accept” on the cookie notice, Google Analytics sets cookies to distinguish visits. If you have not made a choice or click “Decline”, the website does not store Google Analytics cookies in your browser, but still sends Google measurement signals that are not retained, together with a temporary identifier used only for that page load (not stored or used to recognize you on a later visit). As with any web connection, Google receives your IP address and browser information. This data is used only to estimate total visits and advertising performance, not for personalized advertising. We do not send your full name, email address, phone number or order code to Google Analytics; the page address sent retains only advertising campaign source parameters. Google Analytics data is retained for a maximum of 14 months.

The “successful payment” event is sent to Google Analytics by Simtel's server when Simtel receives payment, and includes the amount and the plan purchased. If you have consented to analytics cookies, the event includes a browser identifier issued by Google Analytics to associate it with your visit; otherwise, the event uses a random identifier that is not linked to your browser. This event does not include your full name, email address, phone number or order code.

When running advertisements, Simtel.vn will use Google Ads and Meta (Facebook) Pixel to measure orders originating from advertisements and show Simtel advertisements to people who have visited the website (remarketing). These services only set cookies and receive information about pages viewed, devices and browsers for advertising when you click “Accept” on the cookie notice. If you have not made a choice or have rejected cookies, Meta Pixel is not loaded and Google receives only the measurement signals described in the paragraph about Google Analytics. Meta's use of this information is subject to Meta's Privacy Policy (https://www.facebook.com/privacy/policy).

You may change or withdraw your choice at any time through “Cookie settings” at the bottom of each page. When you withdraw consent, the website deletes the Google Analytics cookies it has set and stops sending the browser identifier. You may also block Google Analytics using Google's browser add-on (https://tools.google.com/dlpage/gaoptout) or your browser's cookie-blocking settings.

Customers' personal data will be retained until a deletion request is made. In all other cases, customers' personal information will be kept confidential on Smartel's servers.

• Within the company, dedicated departments provide customer care while customers use the products.
• Affiliated, jointly operated or outsourced programs for the purposes stated in Section 1, always subject to personal information confidentiality requirements.
• Legal requirements: We may disclose personal information if required by law and where such disclosure is reasonably necessary to comply with legal proceedings.
• Business transfers (if any): In the event of a merger or consolidation, in whole or in part, with another company, the buyer will have access to the information we store and maintain, including personal information.

• Company name: Smartel Telecommunications Joint Stock Company.
• Tax identification number: 0110499021, issued on 05/10/2023. Issuing authority: Hanoi Department of Planning and Investment
• Head office: No. 34, Alley 298/77/15 Ngoc Hoi Street, Yen Nguu Village, Dai Thanh Commune, Hanoi, Vietnam
• Phone: 0559696789

If you have any requests to access or amend the personal information you have provided, you may:

• Call the hotline directly: 0888018880
• Send an email to: cskh@simtel.vn

At Smartel, protecting your personal information is very important. Smartel assures you that the information you provide will not be sold or rented to anyone else and will only be shared in the circumstances described in sections 1 and 2.g. Smartel undertakes to use your information only in the following circumstances:

• Improving the quality of customer service
• Resolving disputes and complaints
• When required by law enforcement authorities.

Smartel understands that protecting your personal information is both your right and our responsibility. If you have any questions or feedback concerning Smartel's privacy policy or the use of personal information for purposes or beyond the scope previously disclosed, please contact the hotline at 0888018880 or email cskh@simtel.vn so that we can address the matter directly with you.

This Policy does not amend or change any existing agreement you have with Smartel. If you use or subscribe to our products, our Terms of Service and certain other terms may apply to your use, purchase or subscription.

If this Policy conflicts with any part of those terms and agreements, those terms and agreements shall take precedence.

We may update this Policy if we make significant changes to our practices or if legal or regulatory changes require us to do so. If we decide to use or disclose personal information in a manner materially different from that described in this Policy at the time the personal information was collected, we will notify you by sending a notice to the email address you provided or by placing a prominent notice on our websites.

You should review this Policy regularly for the latest information and the effective date of any changes.

Communications and transactions over the Internet involve various security risks. Under no circumstances shall Smartel be liable for any damage or loss, whether direct or indirect, incidental or consequential, special or punitive, arising from or relating to the unauthorized use, alteration, deletion or disclosure of any information, confidential or otherwise, resulting from unauthorized access to the system, any other security breach or system failure.

Smartel disclaims all warranties relating to the hardware and software used to provide security for and support this website, including all implied warranties, fitness for a particular purpose, and incidental, special, direct or consequential damages.

Accordingly, Smartel, its officers and employees, partners, branches, subsidiaries, successors and assigns, and third-party agents shall not be directly or indirectly liable in any form to you or anyone else for any inaccuracy, misuse, error, third-party interference, virus or hacker attack causing loss of data or service, including but not limited to errors or interruptions in the transmission or provision of services.

Smartel provides links to other websites. These links are provided solely for information and to help locate other Internet resources. We are therefore not responsible for those websites' privacy practices or content.

By accessing this website and using the services offered on it, you agree to the terms of this Information Privacy Policy and our Terms of Service. Analytics and advertising cookies, however, are used only with your consent through the cookie notice (section 2.d). You agree to comply with the terms governing the use of this website and its services, which also govern all information provided by you and other Smartel users.

If you do not agree with all or any of the terms of this Information Privacy Policy, please do not use this website.