I. Terms of service

Smartel offers a wide range of SIM plans from major mobile operators in Vietnam, including Viettel, VinaPhone, MobiFone, iTel, Wintel and VNSKY, as well as more than 200 international mobile operators, in both physical SIM and eSIM formats.

With a mission to keep customers connected to the Internet anytime, anywhere, Smartel provides convenient, flexible and reliable telecommunications solutions to meet connectivity needs on every journey.

SIM prices vary depending on the country and the type of plan you choose.

SIM prices are clearly published on Smartel's website, together with detailed descriptions of the corresponding SIM products.

If you dispute an invoice, please notify Smartel in writing at least 7 days before the disputed invoice's payment due date, specifying the disputed items and providing a detailed description of each item.

All amounts that are undisputed or have been the subject of a final court judgment must be accepted and paid to Smartel within 07 working days, even if other disputed items remain unresolved. Smartel will seek to resolve all such disputes promptly and in good faith.

If you need to cancel your order for any reason, you may do so before making payment or before the eSIM QR code is sent to your email address, without penalty.

Smartel will only issue a refund if there is a problem that Smartel cannot help you resolve.

To protect your rights, please contact Smartel if you experience any problems while using a SIM supplied by Smartel.

Refunds will be made using the same payment method used for the purchase (for example, a domestic payment card, an international payment card or a bank transfer). Smartel will not cover any bank charges incurred when refunding you.

This agreement, together with the Privacy Statement, constitutes the entire agreement between you and Smartel and supersedes all prior agreements or representations concerning Smartel. Failure to enforce any provision of this agreement shall not be construed as a waiver of that provision or of the right to enforce it.

Any waiver, amendment or addition to this agreement is valid only if made in writing and signed by both parties. This agreement is governed by the laws of Vietnam.