IV. Delivery policy

For Smartel eSIM products, after you place an order and successfully complete payment by bank transfer, the eSIM will be sent to your registered email address no later than 05 minutes after the order is placed.

Because eSIMs are delivered by email, please provide an accurate email address to ensure timely and uninterrupted receipt of your eSIM. If you do not receive any email from Smartel within 15 minutes of completing your order, please contact Customer Service at cskh@simtel.vn or 0888018880 for prompt assistance.

Smartel uses a shipping service to deliver SIMs to you, with an estimated delivery time of 1–4 working days depending on whether the destination is in an urban or suburban area.

Please provide an accurate delivery address and contact phone number when placing your order to ensure prompt and convenient SIM delivery.

If there is a delay in delivery or the provision of services, Smartel will inform customers promptly and give them the opportunity to cancel the contract if they wish.